Our services
User support
We pride ourselves on the quality of our user support for customers.
Support to end users is provided by engineers and chemists with experience of hundreds of reactions and their associated workup and isolation operations. Services extend well beyond the usual software support into areas such as planning of experiments, interpretation of data and process design or scale-up, empowered by DynoChem process models and utility calculations.
We support you and your IT colleagues in deploying the software and ensuring a good fit with your existing and planned systems. Our support also assists greatly with the initial work to roll DynoChem out to new users and help them with their first projects; this combined with our training helps to make users capable with the software in a short time.
Collaborative projects
We actively participate in collaborative projects with customers or other software or equipment vendors where this adds value for DynoChem customers. In general these projects must result in the development and delivery of new capabilities in DynoChem software.
Academic program
DynoChem is available for undergraduate teaching and postgraduate research work to members of our academic program.
Training
DynoChem training is available at customer sites, delivered by our training team and / or customer power users.
The following are our principal instructor-led courses. Please click on the links to review the agendas. Additional customised Power User and Train the Trainer courses are also available.
New Users courseChemists course
Crystallization course
Process safety course.
Each copy of DynoChem also contains a full training module, comprising nearly fifty exercises which can be taken by users at their desks and at their own pace.
In addition, recorded webexes on frequent applications and questions may be viewed in the Users Area of this website; these provide useful reminders for occasional users and a good introduction to DynoChem for new users.
Live public webinars and public instructor-led web based training are also run monthly, providing additional learning opportunities and information on latest features.